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How to customize the communication emails

In an e-learning environment that lacks the immediacy of physical interaction, proper and fast communication becomes profoundly important.

In this area too, eFrontPro has you covered, with automated notifications for any kind of event (user registration, grades posted, etc.), as well as custom on-demand messages to any user or group.

Notifications are sent to their recipients as emails, which means that any web, desktop or mobile mail client can be used to read them.

To create a notification, visit the Notifications section. In there you’ll see the full list of currently defined Notifications and you can edit anyone you want to change.

Clicking to edit a Notification, a form will be displayed where you have to select the recipients (which can be individual users, administrators, course professors, etc.), the exact time to send the notification when the event is triggered a subject (title) and a body of the notification, which is the message that will be shown to the recipients. You can define different subjects and bodies for end users (user causing the notification) and any other possible recipients.

Let’s go through a simple walkthrough for how to change a notification. We will create a notification to be send to invlolved users every time a student completes a course.

  1. Click to Edit icon of row about Course completed in Notifications tab.
  2. On the Recipients control, we select “End user”, “User's supervisor”, “Course professors”.
  3. We enter the subject (just something to describe our notification) for end user email.
  4. We add the message we want the end user to see. We have the option to create different messages for each language group (English, French, etc students) and to use keywords that will be automatically filled in by the LMS, such as the date/time, the recipients name, etc. Let’s write a simple message, such as “User … has completed the course, …., with score ….”. To fill-in the blacks, click the buttons below the body field, and automatically replaceable keywords will be inserted. E.g. clicking the “User’s full name” button inserts the {user_name} keyword in the notification body. This will be replaced by the actual student’s name in the message that will be send for each individual user that completes this course. This works the same as Work / Excel’s “mail merge” function, in case you’re familiar with that.
  5. We can set different subjects and body for other recipients (Course professors and User's supervisor in our example). In most of cases these types of recipients should see a slightly different description and message.

New notification